FAQs – Eurocart Sausages & Deli

FAQs

What are the products that can be ordered via this online store?

  • For Eurocart's online store, the best-selling Meat Platters can be ordered on this site. This site also allows our customers to order frozen, cold cuts and product specials.

Are your products ready to eat?

  • Our Best-selling Meat Platters are ready to-eat, with the Sausages, Hams and Lyoner all steamed under the perfect temperature. The Salami Milano and Prosciuttto Emiliano are served as cold cuts.
  • For our frozen Premium Deli products - our Salami Milano, Prosciutto Emiliano, Pastrami, Lyoner, Hams are all ready to eat meat, perfect for your grazing needs.

Storage tips

  • Our Best-selling Meat Platters are best consumed immediately. You may store it at room temperature for 12 hours, and can be refrigerated after for a maximum of 3 days.

What are your payment options?

  • Orders are confirmed and processed upon receipt of full payment.
  • We accept payments via:
    • If you intend to pay using a QR code from BPI or BDO, chat with us via Messenger so we can send the QR code or the account details. Search 'Eurocart Sausages & Deli' on Facebook or click the Messenger icon on the bottom right of the screen.
      • GCash
      • Paymaya
      • Bank deposit (BPI / BDO)
      • COD (Cash on Delivery) 
      • PayPal 
      • Credit Card via PayMongo
  • Upon checkout, please select your preferred payment method.

Do you accept same day delivery?

  • Same Day Pick-up or Same Day Delivery is available for all products. For Meat Platters, please allow a processing time of at least three (3) hours. Orders placed after 4:00 PM are treated as if they came in the next business day.
  • Next Day Pick-up or Delivery is also available for all products.
  • Scheduled Pick-up or Delivery is also available for all products.

 What are your delivery options? 

  • For courier pick up, we strictly require an insulated bag (Lala bag / Grab bag). We only release orders to your booked couriers if they have one. We request that you kindly inform the rider to mention your Name / Order # upon pick up.
  • We also welcome personal pick ups. You will receive an email and/or an SMS to notify you once your order is ready for pick up.
  • For delivery, we charge the following rates per location:
Location Rates
Lalamove / Grab (Customer's own booking) within Metro Manila, Cavite, Rizal, Laguna and Bulacan N/A
Area A: Manila, Makati, Pasay, Mandaluyong, San Juan Php 175

Area A1: San Andres, Sta. Ana & Malate, Manila; Palanan, San Antonio Village, Makati

 Php 109
Area B: Quezon City Districts 1, 3 and 4 Php 273
Area C: Pasig, Pateros, Taguig and South Caloocan Php 289
Area D: Bacoor, Las Pinas, Cainta, Malabon, Marikina, Paranaque, Navotas, QC Dist. 6 and Valenzuela Php 368
Area E: Muntinlupa, North Caloocan, Q.C. Districts 2 and 5, Antipolo, San Mateo, Taytay Php 400
Area F: Rodriguez, Rizal Php 663

Note:  Eurocart reserves the right to adjust the above rates anytime, in consideration of surges in rates of couriers, driven by holidays, or any event or circumstance that drives booking demand.  Customers always have the option to book on their own the pick-up of purchased products from the Eurocart store location.

  • Upon checkout, please specify if your preference is --
    • Delivery: Eurocart will book the shipping to you, or 
    • Pick-up: The customer will handle the booking with the courier or the customer will personally do the pick-up
  • Due to its large geographical area and to rationalize the delivery rates in Quezon City, the charges will depend on the district. 

Delivery Disclaimer:

At Eurocart, we use 3rd party providers for all deliveries. Please be reminded that delays due to heavy traffic and the rider's service are out of our control, but rest assured that we have handed your order, in its best quality, to the rider just in time for your order to arrive at the delivery date and time stated upon checkout. 

At Eurocart, we also befriend and remind our hardworking riders to make sure that the food delivered is always handled and transported safely. However, we are not responsible for any mishandled orders. Please feel free to chat with us via Messenger if you have any delivery concerns. 

Where are you located?

  • We are located in 1236 Pablo Ocampo St. Manila. We are near Dela Salle University and Cash & Carry Buendia.

Do you deliver outside Metro Manila?

  • We can deliver (via 3rd party delivery courier) in the areas of Rizal, Cavite, Laguna, and Bulacan. We request the customer to handle the booking with the courier for these areas. On a case-to-case basis, Eurocart can arrange special courier booking for these areas, with surcharges applied.

What is your Lead Time?

  • For our Best-Selling Meat Platters, these will be ready for delivery or pick-up at the day and time specified upon checkout. We encourage a 24-hour order notice so we can serve all orders with our best service. 
  • Prior to checkout, please indicate the delivery date and time slot of your order.

Do you accept senior citizen and PWD discount?

  • Yes we do! Chat with us via Messenger and send us a photo of your senior citizen or PWD ID. Click the Messenger icon (located on the bottom right of the screen) to open the chat.

Where are your products made?

  • Our meat products are proudly locally made with European flavors and spices, manufactured by Europeans in the suburbs of Metro Manila. Our cheese selection is imported from Ammerland, Germany and Italy. Our Pinoy treats are made from their respective provinces e.g. Chorizo de Cebu flown from Cebu and Calumpit Longganisa freshly made from Calumpit, Bulacan.

Do you accept bulk orders?

  • Yes we do! Chat with us via Messenger for more details or contact us at +63 917 793 1549. Click the Messenger icon (located on the bottom right of the screen) to open the chat.

Can I cancel my placed order?

  • For Best-Selling Meat Platters and bulk orders, all orders are considered final. For other products, you may only cancel your order if the order has not been processed / confirmed and payment has not yet been made. 

Do you accept item exchanges?

  • Yes, we allow product replacement or exchanges only if the item/s delivered are wrong. If you have any issues with your orders, chat with us via Messenger and we will look into your concern. Click the Messenger icon (located on the bottom right of the screen) to open the chat.