FAQs

What are the products that can be ordered via this online store?

• For the initial launch of Eurocart's online store, the meat platters can be ordered on this site.  You may continue to order frozen, cold cuts and product specials via messenger chat for the meantime.
• We are doing this to manage the transition, allowing us and our customers to adapt to the new ordering and fulfillment system. 

Are your products ready to eat?

• Our Best-selling Meat Platters are ready to-eat, with the Sausages, Hams and Lyoner all steamed under the perfect temperature. The Salami Milano and Prosciuttto Emiliano are served as cold cuts.
• For our frozen Premium Deli products - our Jamon Serrano, Salami Milano, Prosciutto Emiliano, Pastrami, Mortadella Pistachio, Lyoner, Hams are all ready to eat meat, perfect for your grazing needs.

Storage tips

• Our Best-selling Meat Platters are best consumed immediately. You may store it at room temperature for 12 hours, and can be refrigerated after for a maximum of 3 days.

What are your payment options?

• We accept payments via:
• GCash
• Paymaya
• Bank deposit (BPI / BDO)
• If you intend to pay using a QR code from BPI or BDO, chat with us via Messenger so we can send the QR code or the account details. Search 'Eurocart Sausages & Deli' on Facebook or click the Messenger icon on the bottom right of the screen.
• COD (Cash on Delivery) 
• Please note for COD, there is an additional cash handling fee of Php50.
• PayPal 
• Credit Card via PayMongo
• Upon checkout, please select your preferred payment method.

Do you accept same day delivery?

• Same Day Pick-up or Same Day Delivery is available for all products, except for our Best-Selling Meat Platters where we require a 24-hour notice so we can serve all orders with our best service.
• Next Day Pick-up or Delivery is also available for all products.
• Scheduled Pick-up or Delivery is also available for all products.
• Please specify the date and time of your preferred pick up or delivery in the Notes section prior to checking out.

 What are your delivery options? 

• For courier pick up, we strictly require a Lala bag / Grab bag / Toktok bag.  We will only release orders to your booked couriers if they have one. We will send you an email and/or an SMS to notify you once your order is on the way.
• We also welcome personal pick ups. We will send you an email and/or an SMS to notify you once your order is ready for pick up.
• For delivery, we charge the following rates per location:

• Upon checkout, please specify if your preference is Delivery (Eurocart will book the shipping to you), or Pick-up (the customer will handle the booking with the courier or the customer will personally do the pick-up).
• Due to its large geographical area and to rationalize the delivery rates in QC, the charges will depend on the district.  The barangays belonging to each QC district are listed below (in alphabetical order).
• QC District 1:  Alicia/Bago Bantay, Bagong Pagasa, Bahay Toro/Project 8, Balingasa, Bungad, Damar, Damayan, Del Monte, Katipunan, Lourdes, Maharlika, Manresa, Mariblo, Masambong, N.S.Amoranto La Loma, Nayong Kanluran, Paang Bundok, Pag-ibig sa Nayon, Paltok, Paraiso, Phil-Am, Project 6, Ramon Magsaysay, Saint Peter, Salvacion, San Antonio, San Isidro Labrador, San Jose, Santa Cruz, Santa Teresita, Sto. Cristo, Santo Domingo, Siena, Talayan, Vasra, Veterans Village, West Triangle.
• QC District 3:  Amihan, Bagumbayan, Bagumbuhay, Bayanihan, Blue Ridge A, Blue Ridge B, Camp Aguinaldo, Claro, Dioquito Zobel, Duyan-duyan, E. Rodriguez, East Kamias, Escopa I, Escopa II, Escopa III, Escopa IV, Libis, Loyola Heights, Mangga, Marilag, Masagana, Matandang Balara, Milagrosa, Pansol, Quirino 2-A, Quirino 2-B, Quirino 2-C, Quirino 3-A, St. Ignatius, San Roque, Silangan, Socorro, Tagumpay, Uging Norte, Villa Maria Clara, West Kamias, White Plains.
• QC District 4:  Bagong Lipunan ng Crame, Botocan, Central/Diliman, Damayang Lagi/New Manila, Don Manuel, Dona Aurora, Dona Imelda, Dona Josefa/Galas, Horseshoe, Immaculate Concepcion, Kalusugan, Kamuning, Kaunlaran, Kristong Hari, Krus na Ligas, Laging Handa, Malaya, Mariana, Obrero, Old Capitol Site, Paligsahan, Pinagkaisahan, Pinyahan, Roxas, Sacred Heart, San Isidro Galas, San Martin de Porres, San Vicente, Santol, Sikatuna Village, South Triangle, Sto. Nino, Tatalon, Teacher's Village East, Teacher's Village West, U.P. Campus, U.P. Village, Valencia.    
• QC District 2:  Bagong Silangan, Batasan Hills, Commonwealth/Manggahan, Holy Spirit/Don Antonio, Payatas.
• QC District 5:  Bagbag, Capri, Fairview, Greater Lagro, Gulod, Kaligayahan, Nagkaisang Nayon, North Fairview, Novaliches Proper, Pasong Putik Proper, San Agustin, San Bartolome, Sta. Lucia, Sta. Monica.
• QC District 6:  Apolonio Samson/Balintawak, Baesa/Project 8, Balong Bato, Culiat, New Era/INC Central, Pasong Tamo, Sangandaan/Project 8, Sauyo, Talipapa, Tandang Sora, Unang Sigaw.

Delivery Disclaimer:

At Eurocart, we use 3rd party providers for all deliveries. Please be reminded that delays due to heavy traffic and the rider's service are out of our control, but rest assured that we have handed your order, in its best quality, to the rider just in time for your order to arrive at the delivery date and time stated upon checkout. 

At Eurocart, we also befriend and remind our hardworking riders to make sure that the food delivered is always handled and transported safely. However, we are not responsible for any mishandled orders. Please feel free to chat with us via Messenger if you have any delivery concerns. 

Where are you located?

• We are located in Manila, near Dela Salle University and Cash & Carry Buendia.

Do you have a physical store?

• We are currently operating as an online store only. Chat with us via Messenger should you wish to physically see our available products.

Do you deliver outside Metro Manila?

• We can deliver (via 3rd party delivery courier) in the areas of Rizal, Cavite, Laguna, and Bulacan.  We request the customer to handle the booking with the courier for these areas.  On a case-to-case basis, Eurocart can arrange special courier booking for these areas, with surcharges applied.

What is your Lead Time?

• For our Best-Selling Meat Platters, these will be ready for delivery or pick-up at the day and time specified upon checkout. We require a 24-hour order notice so we can serve all orders with our best service. 
• Prior to checkout, please indicate the delivery date and time of your order (on the space provided under Notes in your Shopping Cart).

Do you accept senior citizen and PWD discount?

• Yes we do! Chat with us via Messenger and send us a photo of your senior citizen or PWD ID. Click the Messenger icon (located on the bottom right of the screen) to open the chat.

Where are your products made?

• Our meat products are proudly locally made with European flavors and spices, manufactured by Europeans in the suburbs of Metro Manila. Our cheese selection is imported from Ammerland, Germany and Italy. Our Pinoy treats are made from their respective provinces e.g. Chorizo de Cebu flown from Cebu and Calumpit Longganisa freshly made from Calumpit, Bulacan.

Can I personalize my Meal Platters?

• Yes you can! Depending on the customization, additional costs may apply. Chat with us via Messenger for more details. Click the Messenger icon (located on the bottom right of the screen) to open the chat.

Do you accept bulk orders?

• Yes we do! Chat with us via Messenger for more details or contact us at +63 917 793 1549. Click the Messenger icon (located on the bottom right of the screen) to open the chat.

Can I cancel my placed order?

• For Best-Selling Meat Platters and bulk orders, all orders are considered final. For other products, you may only cancel your order if the order has not been processed yet or the order has not yet been given to the courier.

Do you accept item exchanges?

• Yes, we allow product replacement or exchanges only if the item/s delivered are wrong. If you have any issues with your orders, chat with us via Messenger and we will look into your concern. Click the Messenger icon (located on the bottom right of the screen) to open the chat.

Do you allow refunds?

• We highly encourage item exchanges. If you have any issues with your orders, chat with us via Messenger and we will look into your concern. Click the Messenger icon (located on the bottom right of the screen) to open the chat.